What to do in case of an emergency?

Safety in the mountains is paramount. Time and again, mountaineers are surprised or injured by a sudden thunderstorm or other natural forces only to be spontaneously faced with the question: "What is the Alpine emergency number?"

What to do in an emergency?
Dial emergency call

140 - Mountain rescue
112 - European emergency number
133 - Police
144 - Ambulance

No mobile network?

Correct behaviour in an emergency

It’s not possible to make an emergency call without a network signal or when in the radio shadow. Move to a better location and dial 112 regularly. When dialling a European emergency number, you have access to any available network if you enter 112 instead of the PIN code after switching on your phone or when making an emergency call using the SOS emergency call function.

  • Call the emergency service - Don’t hesitate!
  • Provide the location of the accident, the number of people injured, the circumstances of the accident and a callback number.
  • Answer the emergency call expert's questions - Stay calm.
  • Emergency services are being alerted as the call takes place.
  • The emergency call expert will give you instructions on how you can help!
  • Stay on the line.

Free "SOS EU ALP" emergency call app

Precise localisation for Alpine accidents

Smartphone users should install the free "SOS-EU-ALP" app BEFORE their tour and perform a the test run. The app helps to make an emergency call. At the same time, it transmits the location via GPS data as well as GPS call time, battery status of the smartphone, and altitude and contact data.

Kurt Nairz (Landesleiter der Bergrettung Tirol) sagt:

"Die rasche Ortung bringt mehr Zeit – und der Zeitfaktor ist oft auch der Überlebensfaktor.“

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