Safety concept

in the Wilder Kaiser region

In the Wilder Kaiser region, we take the current rules very seriously. That is why we enforce some of the measures even more strictly than our government requires us to do.


Safety concept

“When will the first snow fall? When should we book to catch the best skiing conditions?” Those are the questions we normally ask ourselves before our winter holidays. This year, a whole host of new questions weighs on our minds. They are questions about health and safety, which we would like to answer for you on this comprehensive page

COVID-19 Safety concept in the region Wilder Kaiser

Protection and hygiene

  • Wearing a mask is mandatory for customers in restaurants, shops, gondolas and buses
  • Wearing a mask is mandatory for all employees in tourist, catering and service-related businesses
  • Gondolas, rental equipment, key cards, buses and similar are sanitized on a daily basis
  • Protective perspex screens fitted in tourist information offices, hotel reception areas and between tables in many restaurants
  • Distancing rules apply when queuing for buses, equipment rental, lifts and cable cars
  • Officially approved hygiene and safety concepts for lifts and cable cars, restaurants seating more than 50 people and events
  • No après ski and loud dance music in the mountain huts and in the valley

Social distancing

  • Gondolas start earlier
  • Use of large, spacious gondolas
  • Online sale of ski passes
  • Ski passes available via contactless transaction at ticket machines by the valley stations
  • Additional covered outdoor seating in mountain restaurants
  • Limited number of participants in ski lessons, activity programmes and guided tours
  • Additional larger ski buses with extended hours of operation
  • Limited number of persons in wellness areas

Safety first

  • Free cancellation for winter bookings
  • "Digital visitors' book" (registration for contact tracing) in restaurants, at Kaiserbad Ellmau and many other locations
  • Stop coronavirus app issued by Austrian Red Cross
  • Weekly preventative coronavirus tests for employees working in restaurants, hotels, ski schools as well as lifts and cable cars
  • Dedicated regional Covid-19 official
  • Safe house for temporary accommodation of infected persons
  • Optional coronavirus testing (PCR, antigen) for guests several times a week
  • Nine licensed doctors, two pharmacies and two hospitals in the immediate vicinity, open seven days a week, including night and weekend provision
  • Proximity to border: only 30 minutes by car to the German border

One thing is absolutely non-negotiable: the health of everyone who lives, works or spends their holidays here. That is why we take the rules incredibly seriously. From our cable cars to our hotels, from our restaurants to our mountain huts, all hospitality facilities across the region have developed strict hygiene and safety concepts. So our guests only need to focus on enjoying their life among the many lovely things that brought them here: unspoilt nature, stunning mountains, glistening snow, fresh air, hearty food

Accommodation providers with a free cancellation guarantee

All participating providers offer especially lenient cancellation conditions. Most accommodation bookings can be cancelled until two days before the planned arrival date.

More info

Checklist for your winter holiday

How we protect ourselves and those around us

This page lists all the current rules in Austria, which you will need to observe during your holiday in the Wilder Kaiser region.

Since the start of June, all employees of accommodation facilities in the Wilder Kaiser region have been tested for COVID-19 once a week. (Our region was one of five in Austria that participated in this pilot scheme.) This opportunity has been expanded for the winter to include other workers who are in direct contact with guests: restaurant employees, wintersports teachers and mountain/ski guides can take advantage of the free, preventive testing service.

The following general rules apply

  • Keep a distance! This means: stay at least one metre awayfrom everyone who does not live in the same household as you.
  • Coughing or sneezing: always into your elbow or a tissue
  • Act responsibly
  • Wash your hands with water and soap for at least 30 seconds multiple times a day
  • Do not shake hands or hug others.
  • Mandatory registration at all restaurants in Tirol

Face masks covering the nose and mouth are mandatory in the following locations

  • In all businesses, customers and staff must wear masks in all indoor spaces that are accessible to customers
  • In accommodation facilities (hotels), guests and staff who are in contact with guests must wear masks in all publicly accessible, indoor spaces
  • In restaurants: all staff who are in contact with guests must wear a face masks in all indoor spaces; guests must wear a mask as soon as they get up from their seat; meals must be eaten at the table while sitting down; groups of guests must keep a minimum distance of 1 metre to other groups of guests; no more than 10 people may share a table
  • In retail outlets and other businesses: supermarkets, petrol stations, pharmacies, banks, tobacconists etc...
  • During all (indoor/outdoor) events
  • During services where a minimum distance of 1 metre cannot be maintained (e.g. hairdressing)
  • Inside the KaiserJet, hiking buses, other public transport (rail, bus etc.) and taxis
  • Inside cable cars
  • At healthcare facilities
  • At post offices

Correct behaviour in your winter holidays


  • Wilder Kaiser | We do more

    Wilder Kaiser | We do more

  • Behaviour when arriving at your accommodation

    Behaviour when arriving at your accommodation

  • Behaviour in the restaurants

    Behaviour in the restaurants

  • Behaviour in the skiing area

    Behaviour in the skiing area

  • Behaviour at equipment hire shops

    Behaviour at equipment hire shops

  • Behaviour at the bar

    Behaviour at the bar

  • Behaviour in the accommodation

    Behaviour in the accommodation

  • Behaviour in spa areas

    Behaviour in spa areas


Current situation and measures

The Austrian government has announced additional, stricter measures to stop the spread of the coronavirus. The "hard lockdown", which has been in force since 17 November, imposes tight restrictions on leaving your home.

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